Cancellations & Refunds
- Administration Fee: A $20 non-refundable administration fee applies to all bookings.
- More than 7 Days’ Notice: Full refund (minus the administration fee).
- Within 7 Days / No Shows: Full tariff will be charged.
- Early Departure: No refunds for early departure.
- Dissatisfaction on Arrival: Please speak to us in reception upon arrival. Any refunds are at management’s discretion.
- No Refunds For: Change of mind, bad weather, or incorrect accommodation choice.
General Information
- Electric Vehicle Charging: Strictly prohibited anywhere on the property.
- One vehicle per booking, no extra vehicles. (Motorhomes towing a vehicle are exempt from this rule) please notify us prior.
- Smoking: Not permitted inside cabins, amenities, laundry, camp kitchen, reception, or any communal areas.
- Office Hours:
- Mon–Fri: 9am–4pm
- Sat, Sun & Public Holidays: 10am–3pm
- Closed: Christmas Day, Good Friday, Anzac Day (until 12pm)
- Contactless Check-In:
- If reception is closed, an envelope with your name will be in the reception mailbox containing your park map, key (if applicable), and receipt.
- The credit card provided at booking will be charged on the morning of arrival.
- Reception Contact: Staff can usually be reached by pressing the doorbell to the right of the reception entrance.
Park Rules
- Speed Limit: 10 km/h — please watch for pedestrians.
- Vehicles:
- Base tariff includes one vehicle.
- One additional boat or jet ski is allowed if it fits entirely on your site.
- Extra vehicles must park outside the park (beach area), subject to availability.
- Parking outside designated areas is not permitted.
Fees
- Children (4–14 yrs): $10/night (cabins) | $8/night (sites)
- Adults (15+): $15/night (cabins) | $10/night (sites)
- Infants (0–4 yrs): Free
- Extra Guests: Must be paid in advance. Please notify reception of any additional guests.
Pets
- Sites: Pets welcome by prior arrangement.
- Cabins: Not pet-friendly.
- Requirements: All guests with pets must read our Pet Friendly Policy Agreement before arrival.
Licensees & Responsibilities
The registered guest (“licensee”) is responsible for:
- All occupants of their booking and any visitors.
- Ensuring conduct does not interfere with the peaceful enjoyment of other guests.
- Any damage, misconduct, or breach of park rules.
Management reserves the right to refuse entry or evict guests for:
- Unacceptable behaviour, damage, or disturbance.
- Being under 18 without a responsible adult.
- Concealing unauthorised pets.
- Providing fraudulent booking or personal details.
Excessive cleaning or damage fees may apply.
Noise
- Quiet Hours: 10pm–8am.
- Prohibited: Excessive noise, abusive language, loud gatherings, or objectionable noise at any time.
- Courtesy: Please keep noise to a minimum when entering or leaving the park after 9pm and before 8am.
Garbage & Recycling
- Please place rubbish in designated bins.
- All domestic waste must be wrapped or bagged.
- Use recycling bins as signed.
- Not allowed: Dumping furniture, appliances, machinery, car parts, building materials, or large tree limbs.
- Littering is strictly prohibited.
Persons Under 18
- Cannot make reservations.
- Bookings made by persons under 18 will be cancelled.
Rates
- Cabins: Rates include 2 people.
- Sites: Rates include 2 people.
- Extras: Adults $15 (cabins) / $10 (sites) • Children $10 (cabins) / $8 (sites).
- Vehicles: One vehicle included per booking. Cabins include one parking space only.
Cabin & Site Allocation
- Allocation is based on caravan dimensions (including drawbar).
- Specific site or cabin numbers cannot be guaranteed.
Capacity
- Cabins: Maximum occupancy applies to each cabin type.
- Sites: Maximum of 6 persons per site.
Liability & Indemnity
- Under the Civil Liability Act 2002 (s49), the park is not liable for loss or damage to guest property unless it has been lodged for safekeeping or damaged through negligence.
- Guests are responsible for any damage or breakages caused.
- Please secure your accommodation and vehicle; management accepts no responsibility for lost or stolen property.
Payment
- Full payment is required before arrival.
- Cards may be charged on the morning of arrival.
- Refunds are only issued when conditions are met.
- Deposits/bonds are refunded when keys and items are returned in good condition.
- Rates are subject to change.
We look forward to welcoming you to Snug Beach Cabin & Caravan Park.
Regards,
Snug Beach Reception Staff
Thank you for choosing to stay with us.